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I've
received my confirmation email, what now? |
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You
will receive your permanent unlocking code within one business day
via email. In the mean time, go to our downloads
page and download the product you have ordered. After installation,
run the program and use your order number from your confirmation email
to gain 5 day full access while waiting for your unlocking code. |
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I
ordered and never received a confirmation email. What happened? |
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You
probably entered your email address incorrectly when ordering or you
have a spam filter that has blocked the message. If you have not found
the email after checking your spam filters, send us an email with
your billing address and phone number, as well as what product you
ordered (and approximately when), and we will match it with our records
and complete your order. |
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I've
ordered, how do I get my software? |
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Simply
go to our downloads page and download the product you ordered from
there. Use the Demo Now button for temporary access until your Registration
Number arrives. |
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I
received my invoice email but nothing was attached. Where is my invoice? |
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Some
virus scanners and email programs (especially Outlook Express), strip
PDF files from emails. Send us an email and we will manually send
you your registration number. |
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I
ordered the CD-ROM to be delivered, can I download as well? |
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Yes
you can! Simply go to our downloads page and download the product
you ordered. There is no need to reinstall when your CD-ROM arrives. |
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I've
already downloaded the demo, do I need to download again after ordering? |
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No,
however make certain that you have downloaded the latest patch if
you downloaded some time ago. |
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I
can't download my order, can I upgrade to the CD-ROM? |
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Yes
you can. The price difference is $5.00 for the CD-ROM, plus $5.00
shipping and handling. Simply send us an email and we will upgrade
your order and bill your credit card. |
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How
do I upgrade to a higher edition? |
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Once
you have purchased your upgrade and received your new Registration
Number, run the program, select the Help menu, and then Upgrade Your
Copy. Enter the new Registration Number over the old one. This will
unlock the new features. |
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Do
you have a money back guarantee? |
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Yes
we do! We are so confident in our products that we offer a 60-day
money back guarantee on our software. Click
here for details. |
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Why
am I getting security warnings from my browser if your site is supposed
to be secure? |
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Our
site is secure, however not until you begin to enter your credit card
information (your address information and what you ordered for example
do not need to be encrypted). |
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